Legal
Refund & cancellation
Last updated 2 August 2026. Short version: no refunds after payment, because the seat came out of a fixed number. Full detail below.
No refunds once you have paid
All ticket sales are final. Once your payment clears and your seat is allocated, we do not offer refunds or cancellations for change of mind, unavailability, or any other reason on your side. The room is a fixed 240 seats — your payment takes one of them out of circulation, and someone else on the waitlist was not offered it as a result.
Before you pay, there is no charge
An approved application is not a purchase. You have 48 hours from approval to complete payment through your single-use link. If you let it lapse, no payment is ever taken, there is nothing to refund, and the seat returns to the waitlist.
Transfers, not refunds
If you genuinely cannot attend after paying, write to us before the show. We will try to transfer your seat to someone on the waitlist, but this is not guaranteed, requires the name on the ticket to change, and does not put money back in your account — it moves the seat, not the payment.
If we cancel or postpone
If we cancel or postpone the show itself, ticket holders will be refunded in full to the original payment method. We will email every ticket holder with the decision and the expected refund timeline as soon as one is confirmed.
Disputed or failed payments
If a payment is deducted but no ticket or confirmation is issued, write to us with your payment reference and we will investigate and resolve it — including a refund where the payment genuinely did not go through to a confirmed seat.
How to reach us
For anything about a payment, a transfer, or a show cancellation, write to jamesjofficial07@gmail.com with your name and payment reference.
Questions about a payment: jamesjofficial07@gmail.com